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| The new telescope is dead and not working. The card with software is bonkers and needs internal replacement. This little micro sd card with "oops" software has posed challenges for purchasers of new eVscopes from Unistellar. Right out of the box, this smart telescope is not smart and needs brain surgery to rectify its comatose mental condition. Unistellar won't specify the number of affected telescopes but it could be in the thousands. |
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Arrival
This is a record log of waiting time to receive the eVscope micro sd card with the correct software from Unistellar company, to be installed inside the defective new smart telescope to replace the card with the defective software.
Currently the telescope does not work and the LED is stuck on the steady purple light indicating the scope will not boot or function properly.
The card will be shipped from San Francisco according to Trevor, stating his associate was informed to ship the card on Aug. 28, 2020. I requested expedited air service which did not happen. As of this writing, there is no contact with the shipper, and no shipping or tracking number, and I was not initially provided the name of the shipping company. As you can see below, Unistellar waited another 5 days before saying they just shipped the card (United States Postal Service USPS).
Checkmark indicates waiting for the card
This is a record log of waiting time to receive the eVscope micro sd card with the correct software from Unistellar company, to be installed inside the defective new smart telescope to replace the card with the defective software.
Currently the telescope does not work and the LED is stuck on the steady purple light indicating the scope will not boot or function properly.
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Unistellar eVscope founders: left to right, From right to left: Antonin Borot, Arnaud Malvache, Laurent Marfisi, Franck Marchis. November 2017 in Aix-en-Provences. Photo Unistellar |
Update: the card arrived on Tuesday afternoon, September 15th, 2020, postmarked San Francisco California on August 31st. The envelope had a crossed-out return address from the SETI Institute, at 189 Bernardo Avenue, Suite 200, Mountain View CA 94043, and Franck Marchis name handwritten over it. The Sandisk Class 10 Ultra Micro SD HC I 16 GB card was taped to the SETI Institute calling card of Dr. Franck Marchis, Ph.D., one of the four original founders of Unistellar and the eVscope (see photo above). A personal note was also included! It was a surprise and a great honor to hear from the original founder of Unistellar and maker of the eVscope! I'm totally blown away by this great personal touch.
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| The SD card was shipped USPS from San Francisco by Dr. Franck Marchis, an original founder of Unistellar and the eVscope, along with a personal note handwritten on an index card. |
Checkmark indicates waiting for the card
✔︎ Thursday Aug. 28 NO CARD Trevor: card ship now
arrive 1-2 weeks
✔︎ Friday Aug. 29 NO CARD
✔︎ Saturday Aug. 30 NO CARD
✔︎ Sunday Aug. 31 NO CARD Card actually shipped
✔︎ Monday Sept. 01 NO CARD Trevor: Shipped today
✔︎ Saturday Aug. 30 NO CARD
✔︎ Sunday Aug. 31 NO CARD Card actually shipped
✔︎ Monday Sept. 01 NO CARD Trevor: Shipped today
arrive in 1 week
✔︎ Tuesday Sept. 2 NO CARD
✔︎ Wednesday Sept. 3 NO CARD
✔︎ Thursday Sept. 4 NO CARD
✔︎ Friday Sept. 5 NO CARD
✔︎ Saturday Sept. 6 NO CARD
✔︎ Sunday Sept. 7 NO CARD
✔︎ Monday Sept. 8 NO CARD
✔︎ Wednesday Sept. 3 NO CARD
✔︎ Thursday Sept. 4 NO CARD
✔︎ Friday Sept. 5 NO CARD
✔︎ Saturday Sept. 6 NO CARD
✔︎ Sunday Sept. 7 NO CARD
✔︎ Monday Sept. 8 NO CARD
✔︎ Tuesday Sept. 9 NO CARD
✔︎ Wednesday Sep. 10 NO CARD
✔︎ Thursday Sept. 11 NO CARD
✔︎ Friday Sept. 12 NO CARD
✔︎ Saturday Sept. 13 NO CARD
✔︎ Sunday Sept. 14 NO CARD
✔︎ Monday Sept. 15 NO CARD
✔︎ Tuesday Sept. 16 CARD ARRIVED!!!
