Wednesday, August 26, 2020

Evscope Kiss of Death

Ordered from OPT because they had one in stock, the unfortunate brain dead less than smart telescope arrived well packed in a box surrounded by foam padding. Included were the tripod, a box of wrenches to adjust the primary mirror calibration and tripod, quick startup guide and a technical manual. I was prepared to be amazed, Unistellar's slogan, but the amazement will have to wait until troubleshooting and repairs are complete and the telescope gets Unistellar's confirmation of working approval.
EVSCOPE KISS OF DEATH
After five days of wrestling with the new eVscope from Unistellar and trying to get it to work, with back & forth correspondence with Unistellar and OPT, the scope finally locked up with the steady purple power button light, never changing to constant red which would indicate the scope is ready for use. The purple light is much like Microsoft Windows blue screen kiss of death.

I contacted Unistellar and corresponded with Trevor who quickly realized my telescope needs for a software update and that I would need the micro sd card with the latest and greatest incarnations of upgraded software, and a security tool to open the telescope for surgery. We (telescope and I) are waiting for the arrival of the card and tool to begin our telescope rescue with the needed brain surgery.

Someone should have a talk with telescope dealers who do not check their merchandise for functionality and suitability for resale. This is the second defective telescope I've received over the past couple years. What can we expect with the majority of industry products now made in China but not checked for functionality. According to Unistellar, the telescopes parts are apparently made in France or Europe, then assembled in China.