Showing posts with label problem. Show all posts
Showing posts with label problem. Show all posts

Friday, September 18, 2020

Unistellar Evscope Aftermath

The night sky is perfect for
running a new working

eVscope through its
paces. Visible is M42, and
bright stars like Sirius,
Capela, Rigel, Betelgeuse,
and Aldebaran at around
4:30 am local time.


The Story of Unistellar's Evscope Aftermath

It all began August 8, 2020, when my Unistellar eVscope telescope order was confirmed and the credit card was cashed for $2,999.00 and $242.99 shipping. At Customs, around 10% tax was added, an additional $350, for a total of $3,593.00, all paid in full.

In the aftermath of receiving a non-functional eVscope through OPT telescope dealer in the USA, I waited over 20 days for a replacement MicroSD card from Unistellar.

After installing the new card, the scope was still non-functional and remained stuck on the purple power light, the exact same problem as before. As of Friday, September 17th, 2020, I'm waiting for instructions from Unistellar for telescope replacement. As this telescope was assembled in China, and apparently not checked in China, not checked in France, and not checked by the dealer OPT, I reminded Unistellar to test the new telescope under the night sky before shipping it.

Tuesday, September 1, 2020

Celestron Genius Gone

Celestro
n: Genius Gone
Companies are often founded by genius, men who have great visions and make their dreams come true, often changing the world for the better in the process. Tom Johnson was one of those great genius men who changed the world.

Tom Johnson was a genius who founded Celestron with his pioneering spirit and vision, and with a brilliant creative framework put into forward motion a revolutionary new method of mass producing an affordable Schmidt Cassegrain telescope design, allowing millions of amateur astronomers to pursue their passion for astronomy. 

But what happened along the way? What happened on March 13th, 2012 when Mr. Johnson died? Often times the common workers cannot come close to the genius capacity of the founder and the vision is lost to the winds and drifting sand of empty eternity. Such is the case with Celestron that designed one of the most spectacular telescope mounts in the world, making telescopes as large as the 14-inch edge HD rock steady in performance. But wait. Exactly what happened along the way in the effort to make an almighty buck, save a penny, and cheapen a fantastic design? What happened when Celestron sold out manufacturing to a country who could care less about quality or the telescope vision?

I'll tell you what happened. The new CGX/L mount has a design that calls for aluminum. Pure aluminum. To save a penny, the manufacturer secretly pitched in cheap ferrous slag, to pad the pure aluminum making it impure, and magnetic, and no longer conforming to the original design. Fake Celestron had become something else, cutting corners, and cheapening the vision and dream that master Tom Johnson had worked so hard on achieving. Like a fool, I purchased the CGX/L telescope mount, a 14-inch EdgeHD OTA, and ALL the accessories. I was totally unaware of the lurking nightmare hiding inside the telescope mount - the monster of pure non-magnetic aluminum that was ferrous slag filled like a garbage dump, causing the telescope mount to become a silent war of irradiating EMI/RFI, a  jamming device of your worst nightmare.

The pure non-magnetic aluminum in the Celestron CGX/L telescope mount
design was contaminated with ferrus magnetic slag gunk that wrecks havoc
with Celestron's accessories including GPS, WIFI, remote, and a pool of
other expensive accessories. Celestron ported manufacturing to another
country that cut corners to save a penny at full disregard to astronomers
buying the ill-fated accessories.

So what? Who cares you say? Consider this. The mount is worse than the Bermuda Triangle, spewing forth powerful random magnetic lines of force, driving compasses and sensitive electronic devices wild and crazy. It stops wifi signals, blocks wireless internet, causes erroneous GPS, makes compasses have faulty readings, inclinometers fail, blocks radio signals, interrupts cell phone communications, makes planetarium software go awry, and results in telescope remote control software becoming dangerously random with the massive mount and counterweights swinging in unpredictable directions. It kills the sensitive results of electronic pointing devices. In a nutshell, it makes all those accessories useless.

A common malpractice of adding impure ferrous junk to
pure aluminum cast to save money and cheapen the product
introduces unwanted effects like magnetism.

After spending over $20,000.00 with Celestron, I have a heap of useless trash, a GPS module that does not work, a WiFi box that fails, a planetarium program with a telescope mount control program that fails, a magnetic north finder that fails, a phone with failed internet, failed apps, and the list goes on and on. While numerous people have complained about the same problem, Celestron tells each person, this is the first we heard of that and then offers no solution. Is there a solution? Unless you have one of the world's largest degaussing machines to strip the massive mount of all its deadly strong magnetism, the remaining electronic technology devices sold to make the telescope easier to use will be useless and functionally dead.

Sunday, August 30, 2020

Evscope Card Waiting

The new telescope is dead and not working. The card with
software is bonkers and needs internal replacement.
This little micro sd card with "oops" software has posed
challenges for purchasers of new eVscopes from
Unistellar. Right out of the box, this smart telescope is not
smart and needs brain surgery to rectify its comatose
mental condition. Unistellar won't specify the number of
affected telescopes but it could be in the thousands.
Evscope Card Waiting
and
Arrival
This is a record log of waiting time to receive the eVscope micro sd card with the correct software from Unistellar company, to be installed inside the defective new smart telescope to replace the card with the defective software. 

Currently the telescope does not work and the LED is stuck on the steady purple light indicating the scope will not boot or function properly. 

Unistellar eVscope founders: left to right, From right to left: Antonin Borot, Arnaud Malvache, Laurent Marfisi, Franck Marchis. November 2017 in Aix-en-Provences.
Photo Unistellar

The card will be shipped from San Francisco according to Trevor, stating his associate was informed to ship the card on Aug. 28, 2020. I requested expedited air service which did not happen. As of this writing, there is no contact with the shipper, and no shipping or tracking number, and I was not initially provided the name of the shipping company. As you can see below, Unistellar waited another 5 days before saying they just shipped the card (United States Postal Service USPS). 

Update: the card arrived on Tuesday afternoon, September 15th, 2020, postmarked San Francisco California on August 31st. The envelope had a crossed-out return address from the SETI Institute, at 189 Bernardo Avenue, Suite 200, Mountain View CA 94043, and Franck Marchis name handwritten over it. The Sandisk Class 10 Ultra Micro SD HC I 16 GB card was taped to the SETI Institute calling card of Dr. Franck Marchis, Ph.D., one of the four original founders of Unistellar and the eVscope (see photo above). A personal note was also included! It was a surprise and a great honor to hear from the original founder of Unistellar and maker of the eVscope! I'm totally blown away by this great personal touch.

The SD card was shipped USPS from San Francisco by Dr. Franck Marchis, an original founder of Unistellar and the eVscope, along with a personal note handwritten on an index card.


Checkmark indicates waiting for the card
✔︎ Thursday Aug. 28  NO CARD Trevor: card ship now
  arrive 1-2 weeks
✔︎ Friday Aug. 29    NO CARD
✔︎ Saturday Aug. 30  NO CARD
✔︎ Sunday Aug. 31    NO CARD Card actually shipped
✔︎ Monday Sept. 01   NO CARD Trevor: Shipped today
  arrive in 1 week
✔︎ Tuesday Sept. 2   NO CARD
✔︎ Wednesday Sept. 3 NO CARD
✔︎ Thursday Sept. 4  NO CARD
✔︎ Friday Sept. 5    NO CARD
✔︎ Saturday Sept. 6  NO CARD
✔︎ Sunday Sept. 7    NO CARD
✔︎ Monday Sept. 8    NO CARD
✔︎ Tuesday Sept. 9   NO CARD
✔︎ Wednesday Sep. 10 NO CARD
✔︎ Thursday Sept. 11 NO CARD
✔︎ Friday Sept. 12   NO CARD
✔︎ Saturday Sept. 13 NO CARD
✔︎ Sunday Sept. 14   NO CARD
✔︎ Monday Sept. 15   NO CARD
✔︎ Tuesday Sept. 16  CARD ARRIVED!!!

Sunday, August 23, 2020

Evscope New Permanent Problem

Evscope Problem
The telescope developed a new permanent problem. It won't start up. I took the eVscope out again and pushed the power-on button. The steady purple light came on. It never turned red. I tried the process numerous times and also waited short and long times. The result is always the same. No red light. I waited until the next day. Same problem. The telescope is stuck. Yes, it's fully charged. On the bottom of the telescope it says "model 1." Maybe this early model needs a software update. I contacted Unistellar - waiting for a reply.