Friday August 28 2020
I think it's good news. I just need to have super patience and bide my time for a half month.
Today, Unistellar claims to have contacted a colleague in San Francisco to ship a card with the correct software to my address in Taiwan. Yesterday, they didn't know if they would ship the card to Taiwan for some unknown reason. As explained today, shipping will take up to 2 weeks, contrary to my request for faster shipping from which I would pay all expenses.
To top off the letter, Trevor states I might never get the card due to Covid-19. Not exactly any vote of confidence. So now I must wait up to a half month and go from there. Thus far, my impression of the company Unistellar is like a roller-coaster ride of ups and downs, highly mixed. I did get a PDF file with instructions on taking apart the telescope and replacing the micro sd card. it looks like a piece of cake. As far as the dealer OPT is concerned, my email went unresponsive. I believe they are simply standing by for a potential return and refund. OPT is an outstanding telescope dealer and have always backed their products.
Others have said companies are fast to take your thousands of dollars no matter where you're located, but when a problem happens, solutions are extremely slow in coming. So for now, the failed eVscope is still failed and I have full confidence that after the card is replaced with new software, the telescope will work flawlessly as advertised. It will be very exciting to begin deep sky imaging through light pollution.
