Friday, December 11, 2020

Demise of the Defective Digital Evscope

Demise of the Defective Digital Evscope by Unistellar

This story does not end well. The defective digital eVscope could not be fixed and it was given up, sent back to the dealer for refund.

Over a quarter year delay, with both the dealer and manufacture Unistellar trying to find a solution...

All they had to do was send out a new working replacement telescope but they wouldn't do it.

A card with new software was sent but the telescope still did not work. The dealer and manufacturer tried to offer telescope user solutions but none worked. The final offer by Unisteller was impractical and insisted that I carry the defective telescope on a very costly and Covid-19 risky airflight from Taiwan to California and wait there an undetermined time there for a solution and repairs, then return home. Sadly, our high hopes and preparations for this digital telescope were all in vein. From our perspective, digital telescopes do not work and have a long way to go before they become reliable and practical.

These do-all digital telescopes are black boxes - when they fail there is no clue what happened. The scopes are lacking common sense diagnostics and the manufacturers closely guard their trade secrets and say no user serviceable parts inside. As soon as anything fails, for whatever reason, it's unfixable by the user. This telescope is highly NOT recommended.