(Note - Resolved! In conclusion we can say B&H Photo has good business practices and is a reputable company)
The web site had one price when we placed the order, but once the money had cleared the transaction, the price listed on the web site dropped back down by a hundred dollars! We immediately asked about this but there was no reply. After a month of repeated attempted contacts, B&H has remained silent on the issue. The way B&H Photo handles this issue will determine if the observatory group ever orders from there again. One must wonder if this business practice of changing the cost of an item back and forth on a web page after the order is placed is kosher, or it could be just a simple mixup. B&H was contacted repeatedly and again today on five of their email addresses. The email sent today will be given some time for a response and if there is no response or resolution, the observatory will cancel the current cache of orders.
B&H Photo - Good Points Are Many
We sincerely hope this is just a simple email mixup and B&H Photo will resolve the issue promptly. This is because, aside from this open issue, we have enjoyed the efficiency of the online order site and its intuitive well designed layout and ease of use.
It's also a very fast service, having shipped product immediately which cannot be said of many other companies. In terms of ordering outside the USA, the pluses and advantages of ordering from B&H USA are many - first, they ship to "your" country, and the international shipping is immediately calculated along with routing alternatives, and the amount due for tax and customs duties is calculated and specified.
The customs are negotiated as the package is in transit, to speed up processing and shorten delivery time at the arrival country. We've also heard good words online about B&H Photo which is one reason why we decided to order there. (They are well established, around for a long time, have a very large store in NY with large inventory, well staffed, product knowledgeable, and they are said to have outstanding Jewish values.).
Products are at list price or competitively priced - there's no price gouging trying to squeeze out extra dollars like other companies do. The items are exceptionally well packed. There is attention to care and detail. Plus, they have an amazing inventory of actual product in stock. Not only is product in stock, but it appears to be new and updated versions which is very helpful and beneficial in this modern day and age of changing digital GOTO telescopes, electronic gear and astronomical software.
— in conclusion we can say B&H Photo has good business practices and is a reputable company —
Resolved
We are happy to report B&H Photo made good amends on the situation and immediately resolved the problem (email recd. Sat. Apr 30) after the recent email was sent. Our email went to an additional 5 email addresses and so apparently reached the proper channel. B&H Photo likes to handle business through phone, which is not always convenient or practical with international time differences. The good news is the observatory has reinstated all of its pertinent orders through B&H Photo. We sincerely thank B&H Photo for this resolution and will continue to highly recommend their products and services.
Resolved
We are happy to report B&H Photo made good amends on the situation and immediately resolved the problem (email recd. Sat. Apr 30) after the recent email was sent. Our email went to an additional 5 email addresses and so apparently reached the proper channel. B&H Photo likes to handle business through phone, which is not always convenient or practical with international time differences. The good news is the observatory has reinstated all of its pertinent orders through B&H Photo. We sincerely thank B&H Photo for this resolution and will continue to highly recommend their products and services.
Conclusion
In conclusion we can say B&H Photo has good business practices and is a reputable company.
